Report on people/contacts in tickets
Hi - I am trying to create a report of all contacts associated with tickets that match specific criteria. I can set up "Contact" as something to filter the results by, but I cannot add contacts to the report results. Is there a way to do this?
Asked by Katie Clark on Mon 3/13/23 8:41 AM Last edited Mon 3/13/23 8:42 AM
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This answer has been marked as the accepted answer
Mark Sayers Tue 3/14/23 10:12 AM
Unfortunately there isn't a way to actively display the contacts of a ticket in a report's contents as there simply isn't a column for that data.
You can certainly filter on it, but it isn't currently available for display.
This sounds like a valid enhancement idea though that you might submit using our service here: https://solutions.teamdynamix.com/TDClient/1965/Portal/Requests/ServiceDet?ID=2148
Sr Support Consultant, CS