Is there a setting to Notify Requester on Technician reassignment?

Could you please tell me if there is a current setting to Notify Requester on Technician Reassignment? 

Tags notification notify reassignment
Asked by Will Tonkin on Thu 2/2/23 12:46 PM
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Answer (1)

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Brittany Renn Thu 2/2/23 1:01 PM

Hi Will, 

I'm not aware of a default setting for Notifying the Requestor on ticket reassignment. I believe it is only currently possible to notify the resource when reassigning a ticket and notifying the Requestor would need to be completed through a ticket update or feed comment. 

Please let me know if you have further questions. 


Brittany Renn

TDX Support

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