Two KB Articles on a Ticket

Does anyone currently have a way they incorporate two KB Articles on a ticket?  We are looking for a way to post both an internal facing KB Article with a client facing KB Article on the same ticket.  One thought we had was to use the KB Article field on the form as the "Internal KB" article and then perhaps a Response Template that would contain the link to the "Client KB" article

Tags ticket asset knowledge base
Asked by Nick Pearson on Tue 9/27/22 7:40 PM
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Answer (1)

This answer has been marked as the accepted answer
Mark Sayers Wed 9/28/22 11:43 AM

Hello Nick,

Unfortunately it isn't possible to directly associate more than one KB with a ticket via our baked-in knowledge base field. You can of course use a custom attribute for that purpose.

Mark Sayers
Sr Support Consultant, CS

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