TDNext Question: As someone who has access to and processes tickets/service requests in two different applications, I've been looking for a way to unify information about tickets/tasks to which I'm assigned and actively engaged with. So far, the My Work and My Assignments widgets are a step in the right direction, but:
a) These are non-filterable (and there are some requests in the system that I don't need in the list - one example would be that in order to send notifications to all department members that a new ticket has been added, we had to add a default assigned group, and at this point I'm not officially assigned to the ticket.)
b) The column output in these widgets does not seem to be customizable, and
c) Unfortunately, the amount of information displayed for a row in each of these widgets takes up a lot of vertical space; I'd prefer something a little more compact.
I started looking into custom reports as well, but Application level reports are always separated into Ticket Reports or Task Reports. At the Analysis level, beyond the "User Work Report" (which has no filters beyond the user that is being assessed, and is divided into several tabs, so not really suitable for what I'm looking for), I'm not seeing any sort of cross-application reports that might allow me to gather this information.
Another reason I'm looking for this is that, with the current widget setup, widgets cannot be collapsed within their frames. Therefore, adding multiple widgets ends up resulting in a lot of scrolling to find the information desired.
Is there another option that I've missed somewhere?