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Creating Groups and Adding Users
This article will provide instructions to create a Group in TeamDynamix.
Overview on administering multiple PPM groups in TDX
This article helps TDX administrators administer multiple PPM groups in TDX, and includes a list of PPM related configurations that are most often used by clients.
Linking Groups to Ticketing Applications
What happens when I reassign a ticket or ticket task that's assigned to a group?
Managing Groups in TDNext
Setting and Editing Service Visibility
Learn how to adjust the visibility of services in the service catalog to require authentication to view the service or to restrict visibility further based on group membership.
Pros and Cons of Multiple Ticketing, Asset, and Client Portal Apps
Give some different trains of thought on how to build out TDX when multiple groups/stakeholder sets are present.
Using the Backlog Manager
The Backlog Manager allows project managers to view their backlog in TDNext, organize it with an intuitive drag-and-drop interface within their browser, and pull groups of items from the backlog into sprints.
Who is notified when a person replies by email to a ticket creation email?
Getting Started with Ticket Tasks
Setting and Editing Service Category Visibility
Approval Step
The Approval Step allows a workflow to notify one or more approvers and wait for them to mark the step complete.
Task Step
The Task Step allows a workflow step to define a ticket task and add it to the ticket.
Choice Step
The Choice step allows a workflow to present a technician with multiple choices in order to progress through a workflow.