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On Hold Ticket Impact on Reports
This article describes how tickets in an "On Hold" status impact reporting.
ITAM Built-in Role Privileges
A detailed document of all Privileges held by all built-in ITAM Roles.
Implementation Drop-In Office Hours
The Professional Services Implementation team holds Drop-In Office Hours for clients with an open implementation project. This article covers who can attend, how to join, and lists all upcoming session dates.
Client Response Timer Workflow Example
An example of how to setup a workflow and process to automate the reminder notifications as well automated ticket closure when a client stops being responsive.
Configuring Ticket Statuses
Responded and Resolved dates vs Initial Responded and Initial Resolved dates
Configuring Ticketing Application Base Settings
This article describes how to manage the settings found on the "Settings" page in the Ticketing application Admin UI.
Using Ticket Searches in Work Management
Setting Up a New Project Application
How to create a Project application and configure its settings, security roles, and user access in the Admin UI.
Adding Time Types and Expense Accounts to Projects
Automated Ticketing Processes that Run in the Background
A detailed breakdown of the automated processes that handle various ticketing aspects that are able to be, or are configured out-of-the-box to be automated in nature.
ITAM Extras
Activating Extras in the TD ITAM platform.
Keyboard Shortcut to Close Out Ticket Side Panel
Admin Management