Board of Trustees Desktop

Overview

A University Board of Trustees or President need to high-level data that is easy to read at a glance and they should be presented with this data at least quarterly.

University Board of Trustees/President Report

What does your BOT/President need to see?

  • Average Resolution Time
    • Are you able to stay within industry standards for ticket resolution time?
  • Customer Satisfaction Trends
    • Are you overall customer satisfaction ratings at or above industry standards? Run this report quarterly to show change.
  • Total Tickets Submitted/Resolved
  • Total Major Incidents
  • Total Phishing Attempts/Compromised Accounts
    • Create a Ticket Type for end users to report Phishing Attempls and for your Information Security team to log Compromised accounts. Report on Ticket Count.

What should that desktop look like?

BOT Desktop Example

BOT Desktop Graph

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