Body
Overview
A Board of Trustees or Executive need to high-level data that is easy to read at a glance and they should be presented with this data at least quarterly.
University Board of Trustees/Executive Report
What does your BOT/Executive need to see?
- Average Resolution Time
- Are you able to stay within industry standards for ticket resolution time?
- Customer Satisfaction Trends
- Are you overall customer satisfaction ratings at or above industry standards? Run this report quarterly to show change.
- Total Tickets Submitted/Resolved
- Total Major Incidents
What should that dashboard look like?
