Creating a New Ticket Type

To create a new ticket type within a ticketing application, sign in to the Admin application and then follow the steps below.

  1. Expand your organization in the navigation on the left-hand side of the page
  2. Navigate to "Ticketing Applications > [Ticketing Application Name] > Types"
  3. Click the "New" button at the top of the page
  4. Select a category for the new ticket type
  5. Enter a name for the new ticket type
  6. Optionally specify a description for the ticket type
    • While this is not required, it is recommended that you provide a description for each ticket type for the sake of clarity.
  7. Optionally specify a Primary Reviewer for the new ticket type
  8. Configure any desired options for the new ticket type
  9. Click the Save button at the top of the page

 

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Details

Article ID: 3748
Created
Wed 2/4/15 6:09 PM
Modified
Tue 7/9/19 4:45 PM