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Can I Revoke the "Edit" Option for Users Who Aren't the KB Admin

Hi there,

I'm the KB Admin for our organization, and I noticed that other Users are able to edit KB articles without me having to approve the changes. Is there any way for me to change that? I.e., Can I get rid of the Edit button, or can I ge...
4 Answers
Caitlin Baer Last activity on 10/28/2016 12:14:00 PM by Caitlin Baer

Security role for KB not working as described in help section

According to the help file:

Add Articles: Allows a user to create new Knowledge Base articles.
Always Edit Articles: Allows a user to modify Knowledge Base articles even if the user did not create the articles.

This implies that the u...
3 Answers
Bodek Frak Last activity on 10/5/2016 3:16:05 PM by Mark Sayers

KB article missing report

I want to make a report that will show me tickets that have been made for a certain group of ticket types that do not have a Knowledge Base article associated with them. I know there is a way to see articles that are currently in existence, but I...
1 Answer
Tyler Brown Last activity on 9/2/2016 9:48:18 AM by Mark Sayers

KB and ticket reporting

Is there any way to report on the tickets associated with a particular KB article? I'm trying to see what tickets a KB article has been attached to in order to get more troubleshooting info and context when editing the article.
1 Answer
Jackson Potter Last activity on 8/11/2016 12:54:36 PM by Jamey Stock

Knowledge Base Permission Issue

Users that do not have the review articles permission cannot set the status of the new article being created from the new ticket or update ticket window. A status drop down box should appear containing the status options of not submitted and subm...
1 Answer
Jude Mmereole Last activity on 8/4/2016 11:50:14 AM by Jamey Stock

We want all employees to be able to upload articles to the Knowledgebase, can this be done?

We want all employees to be able to upload articles to the Knowledgebase, I only see how they can post an article, not an existing document or diagram. I see the article import in Admin, but that has to be a zip file and can only be performed by ...
2 Answers
Lisa Carpenter Last activity on 8/1/2016 5:01:29 PM by Mark Sayers

missing knowledge base article images

We have at least two KB articles where the images are missing. We know they haven't been missing since the creation of the article. Can you tell me what could be the cause of the disappearance and how to fix this? According to https://solutions.t...
1 Answer
Greg Van De Mark Last activity on 7/7/2016 12:00:50 PM by Mark Sayers

Restricting who can add/update categories in the Questions and Knowledge Base areas

We have started using the Knowledge Base and Questions functionality and right now ANYONE can add a category or change an existing one. Where do you limit who can do that?
1 Answer
Barbara Wilson Last activity on 6/7/2016 3:56:34 PM by Mark Sayers

Issues getting table formatting to work correctly in KB

We're trying to add some tables into a KB article, but when we try to set formatting on the Table Properties, the settings are not staying. Also, while creating the Table it looks fine, but when we save and view the KB article lines aren't showi...
1 Answer
Kathy Holman Last activity on 2/1/2016 9:30:09 AM by Jamey Stock

Group permissioning in Service Catalog and Knowledge Base

I use group permissions for our Service Catalog and Knowledge Base. I ran into an issue today where I added a technician who was in a permissioned group for the Service Catalog and Knowledge Base into group that was created for a report and is n...
1 Answer
Kathy Holman Last activity on 1/15/2016 11:50:41 AM by Phil Curl

Knowledge Base - How to Guideline

Please could you provide a description of what are the functionalities of the Knowledge Management Base.
Within our company, we would like to start using this functionality.
1 Answer
Carmen Villen Puerto Last activity on 10/1/2015 12:03:49 PM by Jamey Stock

knowledge base article feedback enticement, additional feedback in email

If this is configurable by me, please let me know where I can configure; if not, please consider adding this to the TeamDynamix enhancement list. Thanks.
1) We really can't improve our knowledge base articles based on feedback unless the fee...
3 Answers
Greg Van De Mark Last activity on 1/22/2016 12:17:25 PM by Mark Sayers

Service Related Articles not displaying

In previous version we had a list of associated KB articles that would be displayed every time that service would be pulled up. When we moved to 8.6 that no longer is displayed. Is there a way to turn that back on?
3 Answers
Kevin Cook Last activity on 9/3/2015 11:25:53 AM by Kevin Cook

Default font for KB articles

Is there a way to set or otherwise modify the default font for new knowledge base articles?
1 Answer
Eric Smith Last activity on 8/4/2015 10:43:13 AM by Aaron Crane

Mass-editing of Knowledge Base articles

Is there an obvious, easy way to mass-change various attributes (Public, Published, tags, status etc) on multiple KB articles?
Also as an aside -- is there a robust documentation of the KB anywhere? I poked around the site and could only fin...
2 Answers
Eric Smith Last activity on 6/17/2015 3:33:37 PM by Eric Smith

KB article import

What is the minimum licensing and security configuration for someone to be able to create/import knowledge base articles?
1 Answer
Dalin Bruns Last activity on 5/22/2015 12:54:59 PM by Matt Sforza

How Do I Delete Knowledge Base Article Feedsback?

I can see in the Admin console where I can delete Knowledge Base articles, but I cannot find where I can delete Feedback.
3 Answers
Kathy Holman Last activity on 3/3/2016 1:22:03 PM by Mark Sayers

Images on KB, service categories

When selecting help in TDNext, I get sent to which shows images for each KB category. I want to use images in the same way for my knowledge base categories. Is this something that I...
3 Answers
Greg Van De Mark Last activity on 3/6/2015 2:17:24 PM by Greg Van De Mark

What are the different methods for populating TeamDynamix's Knowledge Base?

I am interested in learning the different methods available to populate knowledge base articles in TeamDynamix.
2 Answers
Jason Ehmann Last activity on 9/17/2014 2:54:47 PM by Jason Ehmann

What are the minimum requirements for a KB article to appear in a New Incident?

When inserting the service with associated articles, or typing into the Title or Description fields, what at minimum does it take for a KB article to appear in the top right of the ticket? A few conditions that come to mind might be an article th...
1 Answer
Marcus Demas Last activity on 11/17/2014 9:50:38 AM by Drake Sigler

Google search into TDHE service catalog, knowledge base

We set up our website's ( Google search to be able to search through We are not getting results from TDHE when searching. Do you know if something on your end is prohibiting this from working (e.g., not allowi...
1 Answer
Greg Van De Mark Last activity on 9/10/2014 5:09:08 PM by Drake Sigler

TD Knowledge Base

I just gave a demo of the TD Knowledge Base to our User Support Services

department and they had a few questions:

1. We are interested in seeing an example of a real TD knowledge base.

Is there a University who has a public facing kno...
1 Answer
Karenna Wait Last activity on 9/4/2014 1:39:05 PM by Karenna Wait

Who is notified of KB article feedback?

Who gets the email that is generated? Is that configurable by us?

I could not find this subject in the help section.
1 Answer
Greg Van De Mark Last activity on 8/26/2014 11:19:31 AM by Adam Torres