This is a forum for general questions about TeamDynamix products. It is not curated to remove older content or monitored for enhancement requests.
Is there a comprehensive list of the features that are turned off for Sandbox?
This is probably a strange question, but what would be the address for our sandbox. I use it so infrequently, that I cannot remember and I am being asked for it.
After watching the new release webinar last week it was mentioned that Sandbox will be unavailable on 11/12/21 (This Friday) to prepare for the update on 11/13/21. Is there a specific amount of time Sandbox will be unavailable this upcoming Frida...
1. Am I able to Hide or Archive the OOB "incident form" and "service request form" that comes with TDX? We have all custom forms and we do not want anyone uses these to generic forms but inadvertently they to which then has ...
I'm trying to find where I am able to create custom attributes for Locations in the sandbox. I can see that somebody has already created a custom attribute for locations called "On-Campus." I'd like to create some more attributes, par...
I attended the webinar for the new release and know that Sandbox will be unavailable on 06/18. Does this start and stop at a specific time?
I understand that it is possible to make a change in the Sandbox, but, once you are happy with it, you can update production with the change.
My question is how is this done?
Can someone tell me when the next sandbox refresh will be?
If SSO Settings are changed on the sandbox, can that affect production at all? This refers to the SSO Setting page (SAML Metadata vs. Manual, Entity ID (url), SSO-only authentication checkbox, etc.) - especially changing the Entity ID to point t...
I noticed in the KB Article An Overview of the TeamDynamix Environments that the Sandbox Refresh will now be on the first Monday day of business of the new quarter, which I believe means April 8th for the next refresh.
We are currently c...
I believe survey email would qualify as an "automated alert" & that the sandbox will not send survey email, but wanted to check since surveys aren't mentioned specifically on the informational text on the sandbox login page. Do san...
I hope this long title will help my search results in the future. :)
I think I have found a bug while previewing v10.0 in sandbox. What is the proper protocol to inform TeamDynamix about this?
Isn't a sandbox refresh supposed to happen each quarter? When will the next one happen? It doesn't look like a refresh happened in January or March of this year, as none of our production data is in our sandbox environment.
If I wanted to try to configure the email service to monitor both my production and SB environments, in other words, can I test the email service in the sandbox, is this possible?
I have a technical question about Services/Categories. We are inputting our Service Catalogue into our Test environment and would like to know if this data is stored in one table or multiple and if it is possible to move the table(s) on the back...
With the great news about the new sandbox environment, I'm curious about what will happen with our beta environment. I have some pending changes "in flight" and want to prepare appropriately for the July 5 refresh.