Report showing Primary Responsible Group as Unassigned
Hello,
I was asked by one of our teams why do their open tickets report continues to show the primary responsible group column as "unassigned" when there is either a technician or a group assigned to them. Please let me know if there is anything wrong with the reporting parameters. I attached the latest report here and also the report parameters.
Any help is appreciated.
Thanks,
Josy Hess
Asked by Josy Hess
on Mon 10/28/24 10:59 AM
Last edited Mon 10/28/24 10:59 AM
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Answer (1)
This answer has been marked as the accepted answer
Mark Sayers
Mon 10/28/24 12:53 PM
Hi Josy,
As far as I can tell, each of the tickets in that report that shows no value for Resp Group is doing so validly. Those tickets are only assigned to a technician currently, and the technician(s) in question do not have a Primary Group designated on their accounts right now.
Sincerely,
Mark Sayers
Sr Support Consultant, CS
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