Knowlege base question

I know the knowledge base articles can be added when updating a ticket.  However, can knowledge base articles be added to the ticket for the customer or technician to use to help resolve the issue.?

Tags knowledgebase
Asked by Matthew Thompson on Mon 10/21/24 3:31 PM
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Answer (1)

This answer has been marked as the accepted answer
Mark Sayers Mon 10/21/24 4:10 PM

Hello Matthew,

You should be able to associate a KB with a ticket at any time from the Update window of a ticket. Are you seeing that option?

Sincerely,
Mark Sayers
Sr Support Consultant, CS

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