Changing requestor on scheduled tickets

Recently we had a management change and in the process - the old manager changed the owner of all their scheduled tickets to the new manager, however the requestor is still coming through on these tickets with the old manager being the requestor.    Is there a way that as an ADMIN that I can go in and change these scheduled tickets?  

Tags scheduled-tickets
Asked by Darla Bury on Wed 9/25/24 9:54 AM
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Answer (1)

This answer has been marked as the accepted answer
Brittany Renn Wed 9/25/24 10:15 AM

Hi Darla, 

It isn't possible to edit Scheduled Tickets from TDAdmin. The new Scheduled Ticket Owner would have to edit the scheduled ticket from TDNext > Ticket App > Gear Icon > My Schedules > Select Schedule > Edit > Change Requestor > Save. 

Best,
Brittany Renn
TDX Support

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