Web Service Workflow Step: Change the group responsibility of a ticket

I'm trying to create a web service workflow step that would change the responsibility of the ticket from one group to another. The only directions that I can find related to this topic are in this article - https://solutions.teamdynamix.com/TDClient/1965/Portal/KB/ArticleDet?ID=143937. But this only gives directions on how to change the responsible party to an individual, not to a group. Can you provide directions on body text for changing the responsible group?

Thanks!

Tags web-service workflow-web-service web-service-method
Asked by Victoria Nunez on Tue 9/10/24 1:15 PM
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Answer (1)

This answer has been marked as the accepted answer
Mark Sayers Tue 9/10/24 1:30 PM

Hi Victoria,

If you need to reassign a group on a ticket's direct responsibility, you'd want to have the following in your body:

[ {"op": "remove", "path": "/ResponsibleUID"},

{"op": "add", "path": "/ResponsibleGroupID", "value": "#####"} ]

Sincerely,
Mark Sayers
Sr Support Consultant, CS

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