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Setting Parent ticket using Web Service Methods in Workflow

I am attempting to create a workflow in which tickets are created and the original ticket that the workflow is applied to is set as the parent of the newly created tickets. It appears that the ParentID attribute cannot be edited, and t...
1 Answer
Anderson Hanchett Last activity on 1/6/2023 1:51:31 PM by Mark Sayers

Hard-Coding Email Address into Web Service Method

I am attempting to use a Web Service Method to send an email to a third-party email address (hard-coded, it will always be the same address). I have started the method using the steps found at
2 Answers
Anderson Hanchett Last activity on 12/7/2022 11:05:04 PM by Anderson Hanchett

Workflows to Create Tickets in Other TDX Applications

We are working on fleshing out an employee onboarding workflow in an HR application that will generate tickets and send email notifications based on needs (such as computer setup by ITS or door access by the locksmith). I wanted to ask...
1 Answer
Anderson Hanchett Last activity on 9/6/2022 2:54:34 PM by Mark Sayers

Add Attachment via Web Service Workflow Step

Is there a way to add specific documents to a ticket via a web service call. If so, how do you set up the Web Service Method in Workflow Web Services?
1 Answer
Corey Johnson Last activity on 3/4/2020 12:50:40 PM by Mark Sayers

Web service calls

I've been trying to set up some TDX web service calls in our workflows. Some of this is working fine but when I do a people or ticket search, I can't seem to be able to access the data returned from the search web service in the next web service....
1 Answer
Joe Allen Last activity on 7/23/2019 12:01:03 PM by Mark Sayers

using web services in workflows

I would like to set up a workflow step to update a new ticket using web services.
When a new ticket is created, I've set up an automation rule that invokes a workflow.
In that workflow I have 2 web service call steps. The first step is ...
2 Answers
Joe Allen Last activity on 7/16/2019 2:04:53 PM by Mark Sayers

How to notify specific groups or roles in a web service method

I know Workflow Notification Steps are coming soon - but in the meantime, are we able to make web service methods that notify specific groups? I'm only able to successfully notify the Requestor using the RequestorEmail.
Example post to https...
1 Answer
David Durling Last activity on 4/29/2019 11:32:35 AM by Mark Sayers

Way to increment values in Web Services method in TDAdmin

Is there a way to increment a numerical value when using a web services method within TDAdmin? This is for the year value when setting the GoesOffHoldDate. We have a workflow that is to create its tickets on a perpetual basis quarterly (it's a ...
3 Answers
David Durling Last activity on 5/24/2019 4:05:55 PM by Jackson Potter