Data Collected Using Custom Attributes
If we have old custom attributes in an application and the attributes are no longer being used in any forms, what happens if an old custom attribute is permanently deleted from the application?
Thank you, Jim
Asked by Jim Robison
on Thu 8/8/24 4:22 PM
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Answer (1)
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Brittany Renn
Thu 8/8/24 4:30 PM
Hi Jim,
If you delete a custom attribute then the data on any existing tickets for this attribute is removed as well. If the data for that attribute should still be recorded or at least reportable in the feature, you'd want to only deactivate the attribute.
Best,
Brittany Renn
TDX Support
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