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Make All Checklist Items Required

Is there a way to make all items on a checklist required, or if we want a checklist with all items required, would we have to create multiple checklists with singular selections?
Thank you.
1 Answer
Anderson Hanchett Last activity on 3/8/2023 9:30:30 AM by Mark Sayers

Trying to update custom attribute fields on a ticket

Hi all,
I am trying to update a custom attribute that is on a ticket, although I cannot seem to get anything to populate there. I am able to update other fields such as the title with no issues. The way the code is right now it runs with no i...
1 Answer
Brandon Ferrotta Last activity on 2/14/2023 1:23:26 PM by Mark Sayers

Protected custom Person attributes

Is it possible to create custom Person attributes that are Protected?
1 Answer
Anna-Liisa Breit Last activity on 10/13/2022 9:00:32 AM by Mark Sayers

Maximum number of choices in a drop down custom attribute

Hi guys,
What's the maximum number of choices we can have for a drop down custom attribute?
1 Answer
Erin Tramble Last activity on 2/16/2022 3:51:11 PM by Mark Sayers

Configure security role that can only edit Custom Attributes?

We're setting up a new department with its own TDx ticketing application. They have a need to manage the content some of their own custom attributes (think: drop down list options for approved textbooks.) Is there a way to set up a user s...
1 Answer
Erin Tramble Last activity on 2/16/2022 3:50:09 PM by Mark Sayers

Bulk import of Department custom Attribute

I would like to do a bulk import of existing departments for a new custom attribute. How can this be done?
1 Answer
Tyler Duncan Last activity on 6/14/2021 10:42:51 AM by Mark Sayers

Can the "sub-attributes" of person custom attributes (person lookup) be shown on reports?

Hello, is it possible to break out the attributes inside person custom attributes so they can be shown on reports? For instance, can I show the organizational ID of a selected person custom attribute on a ticket report? From testing this it appea...
1 Answer
Shenandoah Bennett Last activity on 11/30/2020 9:25:16 AM by Mark Sayers

Referencing custom attributes in web services api post

This might be more of a json question -
To create a new ticket via web services workflow & specify a value for a certain custom attribute, how does one reference the attribute in the post? The posts work fine, except that the custom attr...
2 Answers
David Durling Last activity on 2/18/2019 2:12:40 PM by David Durling

Changing permissions on a custom ticket attribute?

Is it possible to change the permisson on a protected attribute to unprotected in a ticketing application? Or possibly delete it so it can be re-created?
1 Answer
Fred Zapata Last activity on 6/29/2018 4:37:57 PM by Mark Sayers

Setting custom attributes via the web API

I'm trying to update user's custom attribute information in the system using the API. According to the API this should be do able simply by sending a list of attributes with the attribute name and it's order. I infer that I must also send the T...
1 Answer
Toben Archer Last activity on 4/27/2018 10:35:29 PM by Matt Sayers

Form Field Changes

Good Evening TeamDynamix Support,

I had recently created a new form to be filled out and submitted by our clients from our Service Catalog. It was a custom dropdown field. The options are Laptop, Desktop, and Virtual Machine. I wanted to modi...
3 Answers
Mitchell Samuel Last activity on 9/30/2022 8:44:14 AM by Alyx Lyons

Using Custom Attributes in Notification Templates

Is the Custom Attribute template tag tied to the custom attributes that are created for tickets? If so, how does one use that tag to grab one of the custom attributes? The directions in the help text aren't helpful.
5 Answers
Ron Vallejo Last activity on 3/30/2018 7:34:34 PM by Matt Sayers

Field Properties

Is there a way to change the appearance (bold, italicize, etc...) of the text for either a default field or custom field?
2 Answers
Jeremy Luring Last activity on 6/9/2015 4:21:43 PM by Matt Sayers

Service Catalog

I am in the process of adding services to the Service Catalog within TD. Is it possible to customize the attributes on the New Service form (attached)? For example, I have a customer who would like me to add some additional fields to their servic...
3 Answers
Michael Fiszlewicz Last activity on 11/4/2015 9:52:26 AM by Michael Fiszlewicz

Parent Ticket Custom Fields

We have a user who would like to create a ticket task report for tasks whose parent tickets have a custom field set to certain things. However, the custom fields for the parent tickets do not appear in the filter drop-downs. Is there a...
1 Answer
William Dowd Last activity on 1/11/2016 4:39:13 PM by Matt Sayers

Can't remove unwanted attribute from the request form

I have a request form called "Office 365 New Shared Mailbox Request - Form" in "Client Support" ticketing application (form ID 3117). Originally, it had a number of attributes that were removed from this form, and replaced wit...
1 Answer
Bodek Frak Last activity on 2/22/2016 4:39:39 PM by Bodek Frak

Custom attributes - Not Sending Via Ticket Notification Template

I have an automation rule set up to email a shared email address whenever a ticket with a specific type or service is created.
From what I can tell, this email is using our "Ticket Created (Requestor) Template" which shows that Cust...
1 Answer
Sara Solland Last activity on 3/10/2016 10:07:21 AM by Sara Solland

Attribute Type of Active Directory or Person

Can we add an attribute type of "Person" or "Active Directory", just like the field "Requestor"? If not how can I suggest this as a feature?
1 Answer
Chase Willden Last activity on 5/12/2016 11:24:16 AM by Matt Sayers

Hiding custom user attributes.

Is there a way to hide a custom customer attribute from the customer view? Example would be internal notes on the client, or things that we do not want them to change.
1 Answer
Ryan McVicar Last activity on 8/23/2016 5:06:41 PM by Matt Sayers

Web API to manage the values in a dropdown custom attibute in Tickets

Is there a web API that can manage the content of a custom attribute? if not where in the database schema are custom attributes
3 Answers
Kevin Cook Last activity on 11/1/2016 3:07:17 PM by Mark Sayers

Creation of two tickets with one form

Had a question about if there is a way currently or if it is going to be possible in future releases to be able to select attributes on a custom request form and kick off separate tickets based on the selection of those attributes?
1 Answer
Jeremy Luring Last activity on 6/16/2016 12:22:16 PM by Mark Sayers

Required Custom Attributes in Ticket Templates

Is there a way to have blank required custom attributes when creating a ticket template? I am trying to create a ticket template but I cant leave a required field blank. The reason for creating the template is so that I can share it with our stud...
1 Answer
Derik Holland Last activity on 11/19/2015 9:37:25 AM by Mark Sayers

Custom attributes not listed in the Issue filter.

If I click on the Issue filter button and then select Custom Fields nothing is listed although we have custom attributes define. (see attachment)
4 Answers
Nancy Fisher Last activity on 10/7/2015 4:10:22 PM by Matt Sayers

New Fields for the User Profile

Is it possible to include two additional fields on the user profile?
1 Answer
Carmen Villen Puerto Last activity on 11/24/2014 4:36:43 PM by Phil Curl