Combined Task and Workflow Step Report

I've noticed that some technicians are missing workflow steps and or tasks. Can I create a single report that contains incomplete workflow steps and tasks regardless of ticket status? Or do you have another approach?

 

Tags report workflow task step
Asked by John Anderson on Thu 6/20/24 4:19 PM
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Answer (1)

This answer has been marked as the accepted answer
Mark Sayers Thu 6/20/24 4:36 PM

Hi John,

I believe a Ticket Task type report would have to be used to detect incomplete workflow Tasks, and a Ticket report would have to be used to detect where the current workflow step was an approval step assigned to the person in question.

There isn't a way to combine these currently.

Sincerely,
Mark Sayers
Sr Support Consultant, CS

No feedback
Thanks, Mark. In general I'm attempting to make sure technicians are seeing all work assigned to them or their group(s). So, I have created a desktop with 6 reports to show the logged in technician's active tasks, technician's workflow steps, technician's tickets, group tickets, group active tasks, and group workflow steps. - John Anderson Mon 6/24/24 12:00 PM