{{NextTicketsUrl}}, {{ClientUrl}}, etc. not working when user authenticates

We have a vanity URL with TeamDynamix.
I have notification templates that use the {{NextTicketsUrl}} and {{ClientUrl}} template tags.
When a person taps the link in the notification email and is already authenticated, the link works correctly.
When a person taps the link in the notification email and has to authenticate into TDX, the link does not work - the user is dropped off at a more generic TDNext/TDClient page.
Is there anything TeamDynamix or I can do to make the link work when a person authenticates after tapping the link? 

Tags authentication template-tags
Asked by Greg Van De Mark on Wed 4/17/24 2:02 PM
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Answer (1)

This answer has been marked as the accepted answer
Mark Sayers Wed 4/17/24 2:36 PM

Hello Greg,

Have they allowed pop-ups from your vanity domain in their browser of choice?

When not authenticated, it usually opens in a pop-up, especially for a TDNext ticket link for example.

Sincerely,
Mark Sayers
Sr Support Consultant, CS

No feedback
That'll do it. Everyone here has pop-ups blocked. I've even been clicking my mouse's scroll wheel (Windows) to open a link in a new tab for many years now. - Greg Van De Mark Wed 4/17/24 2:56 PM
Ah yes, if you allowed pop-ups just for your TDX domain, that would correct the behavior you're seeing there. I know pop-ups are not so desired, but that's how things are handled when you link into content from an external source while not yet being authenticated. - Mark Sayers Wed 4/17/24 3:09 PM
I didn't know that was possible. Done. Thanks! - Greg Van De Mark Wed 4/17/24 3:24 PM