Questions

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iPaaS Forms: Configuration Authentication

Could someone point to the direction of the KB article for the iPaaS Form Authentication setup and configuration?
1 Answer
Tyler Duncan Last activity on 11/1/2022 5:00:42 PM by Mark Sayers

Authentication Provider Report

Good Afternoon - Is there any way I can pull a report of all the users using a specific authentication provider? I see a user count on the provider, but I don't see any way I can view those specific accounts.
2 Answers
Bill MacKenzie Last activity on 5/16/2022 11:59:09 AM by Mandy Tomlinson

RE: Bomgar Integration

We are finding a couple of issues with the Bomgar integration:

* For some reason we are not able to authenticate. We thought it was due to having the "Email Login Code" security enhancement enabled but turning that off did not reso...
1 Answer
Scott Cory Last activity on 9/7/2016 3:30:03 PM by Mark Sayers

LDAP Authentication Issue

Hello,
We are experiencing an issue where users are changing LDAP values and are no longer able to authenticate to TD. To provide some background, we have three LDAP Authentication Providers that differentiate between Employees, Faculty, and...
5 Answers
Bill MacKenzie Last activity on 8/24/2016 11:46:26 AM by Mark Sayers

Self-Registration

Not sure if this is working like it's supposed to or if this is an issue. A faculty who we've previously entered as a contact tried to log into the service catalog and was denied. I upgraded them to a Client User and set their authorization name ...
4 Answers
Will Turek Last activity on 6/14/2016 4:41:40 PM by Matt Sayers

Azure SSO authentication?

Are there any plans to add Azure as an SSO authority. We recently had a massive DDoS attack and we'd like to have an offsite method to resolve into TD instead of a local SSO authority.
1 Answer
Forrest Ewen Last activity on 8/19/2016 2:59:50 PM by Matt Sayers

Adjust mobile login screen?

Hi
We have a user that has reported an issue with the mobile login screen along with a possible solution. I'm wondering if anyone else has this problem or has tried this solution?
Thanks
Problem: The login screen for TeamDynamix is to...
1 Answer
Chuck Renninger Last activity on 12/9/2015 10:43:06 AM by Phil Curl

Creating External Form to generate TD Tickets

We are currently using the Email Service to convert the results of an external form to a TD Ticket. However, we are seeing limitations to this approach. For example, we have about 60 email accounts dedicated to this service to handle the differ...
2 Answers
Arlen Strader Last activity on 11/3/2015 1:10:12 PM by Arlen Strader

Questions Module Moved to Client Portal but Password Syncing between Community and Client Portal Missing

When I enter Community from our TeamDynamix production SaaS environment and then click Questions, it opens another browser window with the Client Portal showing the main Questions module page but I am forced to sign-in again. Why does it not sync...
1 Answer
Sabre Stacey Last activity on 10/29/2015 11:04:37 AM by Mark Sayers

Any idea what causes the TeamDynamix sign in page to display even after SSO integration?

I'm attempting to test SSO integration for our new installation. Using the admin page I've created a new user and set his user name and Authentication Username both to the same value, which is the same value Shibboleth is set to release. The user...
5 Answers
Jason Donnell Last activity on 3/26/2015 4:39:17 PM by Drake Sigler

Can't Successfully Add a New User

I have tried to add a new user wsstaff for testing.

I have gone to Admin, and added them. Their configuration looks the same as any other PM (I used Jim Burgess as the sample).

When I try to login with this account, I get to the UG SSO ...
1 Answer
Kent Hoeg Last activity on 9/6/2014 1:19:13 AM by Kent Hoeg