Ticket report for any modifications after certain status

Hi,

Is there a way to create a ticket report to capture any modifications to a ticket after it has reached a particular status?

Thanks,

Tanner

Tags report status modification
Asked by Tanner Grubbs on Wed 4/10/24 12:38 PM
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Answer (1)

Brittany Renn Wed 4/10/24 1:26 PM

Hi Tanner, 

You can report on date/time that the ticket was last edited, but there is no way to pinpoint a specific modification other than the last modified date/time or correlate that a certain status update. I'd suggest submitting this as an Enhancement Request: https://solutions.teamdynamix.com/TDClient/Requests/ServiceDet?ID=2148. 

Best,
Brittany Renn
TDX Support

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