Report on reassigned/transferred tickets.
Hello all!
I have been asked if a report could be created for tickets a particular group has reassigned to others. I took a looks at the filtering list for a ticket report, and nothing jumped out. Does anyone know if this can be done?
Asked by Michael Rodriguez
on Mon 4/8/24 1:39 PM
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Answer (1)
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Brittany Renn
Mon 4/8/24 1:45 PM
Hi Michael,
There isn't a great way to report on if a specific group reassigned the ticket but if you create a ticket report, you can filter on "Previous Resp Group is one of" and that would provide you with a list of tickets where that group was previously responsible, at least.
Best,
Brittany Renn
TDX Support
No feedback
Hi Michael,
To add to what Brittany said, you can add in filtering for whether the assignment count of a ticket is greater than 1 AND where the Previous Resp Group is one of [that group] to find those tickets better and see where they've been the ones to reassign the ticket. - Mark Sayers Mon 4/8/24 2:10 PM
To add to what Brittany said, you can add in filtering for whether the assignment count of a ticket is greater than 1 AND where the Previous Resp Group is one of [that group] to find those tickets better and see where they've been the ones to reassign the ticket. - Mark Sayers Mon 4/8/24 2:10 PM