Knowledge Base Search From Ticket Form
Knowledge base search (top right corner in TDNext) doesn't appear on every ticket form. Is there a way to configure KB search visibility for every ticket form?
Asked by Julien Rossow-Greenberg
on Mon 2/5/24 9:19 AM
Sign In to leave feedback or contribute an answer
Answer (1)
This answer has been marked as the accepted answer
Brittany Renn
Mon 2/5/24 4:19 PM
Hi Julien,
I don't believe there is a way to force the KB search to show on a ticket form but is there a certain form you're trying to use that doesn't show this when creating a ticket in TDNext?
Thanks,
Brittany Renn
TDX Support
No feedback
It is supposed to show up if the KB field is present on the form and is editable. Is that not the case?
- Mark Sayers
Mon 2/5/24 4:54 PM