Alternate ID

Hi! Does anyone know if I can get the "Alternate ID" to show up below side the Organization ID field in the upper right hand side of tickets?


Tags ticket requestor information
Asked by Michael Rodriguez on Tue 1/30/24 2:38 PM
Sign In to leave feedback or contribute an answer

Answer (1)

This answer has been marked as the accepted answer
Mark Sayers Tue 1/30/24 2:41 PM

Hi Michael,

Unfortunately Alternate ID is not one of the fields that will by default appear in a requestor card on a ticket. You can ask for it to be possible to have that appear in the requestor cards though in an enhancement request via this service:


Mark Sayers

Sr Support Consultant, CS

No feedback