Alternate ID
Hi! Does anyone know if I can get the "Alternate ID" to show up below side the Organization ID field in the upper right hand side of tickets?
Asked by Michael Rodriguez
on Tue 1/30/24 2:38 PM
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Answer (1)
This answer has been marked as the accepted answer
Mark Sayers
Tue 1/30/24 2:41 PM
Hi Michael,
Unfortunately Alternate ID is not one of the fields that will by default appear in a requestor card on a ticket. You can ask for it to be possible to have that appear in the requestor cards though in an enhancement request via this service: https://solutions.teamdynamix.com/TDClient/1965/Portal/Requests/ServiceDet?ID=2148
Sincerely,
Mark Sayers
Sr Support Consultant, CS
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