Webhook info


I was wondering if some could provide some additional info on Webhooks. I did look at some of the KBs. However, I would like some clarification. 

So seems like Web Services makes calls to the TDX API. Webhooks differs in that it makes calls to systems outside of TDX? I did not see a location for API calls when clicking on the create "New" Webhook. If so, can someone provide an example. I did take a look at https://solutions.teamdynamix.com/TDClient/1965/Portal/KB/ArticleDet?ID=95198, but it wasn't clear to me the mechanism of integration and to whom this data sent to. Thank you


Tags webhook
Asked by Michael Rodriguez on Mon 11/27/23 8:50 AM
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Answer (1)

This answer has been marked as the accepted answer
Brittany Renn Mon 11/27/23 11:42 AM

Hi Michael, 

Webhooks are informational only. They can be used in systems *outside* of TDX to potentially trigger actions, but they in themselves do not take actions like edit tickets (which the API can do). Webhooks really just send a message that an item was created, modified, or deleted. 

Hopefully that helps clear things up, but let me know if you have further questions. 

Brittany Renn
TDX Support

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