iPaaS: Searching for technicians and updating an attribute

I want to search for people who are responsible for tickets and update a custom attribute for them.

There does not appear to be a way to find people with a technician's license. Right now, I'm using a search users by group, but it's imperfect.

There does not be a way to patch a user.

How do you patch a specific user attribute? I'm cautious about sending empty data back in an update user call because it might remove data.

Tags iPaaS
Asked by David Tod on Thu 10/26/23 1:25 PM
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Answers (2)

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David Tod Thu 10/26/23 1:30 PM

This is sort of a variation on this question, but it's not clear to me how to update the custom attribute in iPaaS, specifically.

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You can't PATCH a user's record. You would have to GET their account first, then send the full account object back with the change reflected in that account's JSON object. - Mark Sayers Thu 10/26/23 2:39 PM
David Tod Thu 10/26/23 4:31 PM

Easier said than done! Because you can't change the result of a user record GET directly.

I converted to JSON, then to a Group, with key attribute properties defined so that I could assign them in the model. Then I could update the group object with the desired value, and use the group object to populate the attributes in the user update.

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