Setting Ticket Contacts

Can a custom People Attribute on a ticket be set to automatically become a Contact on that ticket?  This seems like a common need.  We are collecting several names of People in various roles on some tickets, and we would like them to be Contacts on the ticket for notifications purposes.

Tags contacts notifications
Asked by Jon Ricketson on Mon 9/25/23 12:46 PM
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Answer (1)

This answer has been marked as the accepted answer
Brittany Renn Mon 9/25/23 12:52 PM

Hi Jon, 

It isn't possible to automatically add contacts from a custom person attribute, but you can use the default Contact attribute for that purpose. I'd probably suggest submitting an Enhancement Request to ask for that kind of feature in future versions: https://solutions.teamdynamix.com/TDClient/Requests/ServiceDet?ID=2148

Best,

Brittany Renn

TDX Support

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