Knowledge Base Article Report - "Read By" aggregate options

What are the definitions for "Read By" aggregate options in the knowledge base report? 

  • Average
  • Maximum
  • Minimum
  • Sum

Read By Aggregate Options

Specifically, if the definition for the "Read By" value is "The number of unique viewers of the article", how do the "Maximum" and "sum" aggregate values differ? 

Tags knowledge-report
Asked by Vance Smith on Tue 8/29/23 11:36 AM Last edited Tue 8/29/23 11:37 AM
Sign In to leave feedback or contribute an answer

Answer (1)

This answer has been marked as the accepted answer
Mark Sayers Tue 8/29/23 12:02 PM

Hello Vance,

Read By *is* just a count of unique user views of a KB in that reporting context, so the aggregate options aren't really all that useful. They're only there because it is a numeric type field and they appear by default for all numeric fields.

I don't really know of a good context for that field to utilize the aggregate options honestly.

Let me know if you have any additional questions though.

Sincerely,
Mark Sayers
Sr Support Consultant, CS

1 of 1 users found this helpful.