company email to a TD "ticket" to be tracked and assigned?

Is there a way that an email can be forwarded to TD where within the application that 2 employees oversee it and that they can then create a ticket to be edited and assigned to a responsible employee or group within that same application?

please let me know if this is possible and if so, what steps I should be taking or looking at for it.

Thank you.

Asked by Justin Manibog on Wed 8/9/23 9:47 AM
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Answers (2)

This answer has been marked as the accepted answer
Justin Manibog Wed 8/9/23 10:41 AM

Thank you, I will look these over and bring up any questions that I may have.

 

 

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David Tod Wed 8/9/23 10:27 AM

Sounds like an Email Monitor - see https://solutions.teamdynamix.com/TDClient/1965/Portal/KB/?CategoryID=21955

1 of 1 users found this helpful.
Yes I believe an email monitor is what you are looking for. Please let us know if you need anything further beyond the KBs in the category that David listed there.

Thanks David for putting that on here! - Mark Sayers Wed 8/9/23 10:33 AM