Can I report on tickets "moved to application"

Hello,

I want some data around how many tickets we end up moving to another application. 

Ideally, I would like to know how many tickets are moved from our application to another.

However, I would even be grateful for a method to report from the destination application on how many tickets were moved from our application to the destination 

As far as I can tell, the only clue is an entry in the log "Changed Application from "IT Service Management" to "Procurement"

Is there any way that I can do this within TeamDynamix?

Thank you.

Sarah

Tags report moved-to-application
Asked by Sarah Glatz on Thu 7/20/23 2:41 PM
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Answer (1)

This answer has been marked as the accepted answer
Brittany Renn Thu 7/20/23 3:14 PM

Hi Sarah,

Unfortunately, there isn't a current reporting feature that would allow you to report on if a ticket has been moved. I would suggest submitting this as a Product Idea, here: https://solutions.teamdynamix.com/TDClient/Requests/ServiceDet?ID=2148

Let me know if you have further questions. 

Best,

Brittany Renn
TDX Support

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