Approval step 'access denied'


We have a request process that uses a workflow to get approval. We ran into a strange issue. In this scenario, there were 4 potential approvers (only 1 required). After the first approver had approved the ticket, the subsequent approvers got 'Access Denied' when clicking the approval link. All approvers have client licenses, and they get assigned based on a Department Custom Person Attribute.

Is this expected behavior? I would have thought that subsequent approvers would get to the page and then it would show who had approved the ticket and when.


Thank you!

Tags workflow approval
Asked by Mariah Rible on Wed 6/14/23 12:08 PM
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Answer (1)

This answer has been marked as the accepted answer
Mark Sayers Wed 6/14/23 1:27 PM

The page should not exist I believe after at least one person has addressed the step, but I can confirm.

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The Approval step *should* be closed after the 1 required approval is granted by someone, so subsequent persons would not be able to access the page. This is valid behavior currently. - Mark Sayers Wed 6/14/23 3:22 PM
How do people usually handle this? Notify all the approvers that the request has been approved? - Mariah Rible Wed 6/14/23 4:28 PM
I don't know that you *can* notify them all automatically. You could suggest an enhancement where someone who tries to access that page after the required approval has taken place is instead taken to a page that tells the status of the step? - Mark Sayers Wed 6/14/23 4:56 PM