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Preventing override of approvals?
Hi there. I was wondering, for tickets that have a workflow attached which includes an approval process, is there any way to prevent people with the Technician role from manually approving these if they aren't the approver, without using the secu...
1 Answer
Kay Brewer
Last activity on 9/3/2024 5:03:09 PM by Mark Sayers
Approval Step notification
I inquiring about an Approval Step and if something is added to the description of an Approval step, if the description is included when the notification is sent to the approver?
2 Answers
Mathew Chandler
Last activity on 11/30/2023 11:59:59 AM by Mathew Chandler
Mass update project request status without triggering notifications
Hello,
We have an area of the University that has traditionally leveraged the Portfolio Planning application to solicit project requests, but have never gone through the process of formally approving or rejecting the request. We have now wor...
We have an area of the University that has traditionally leveraged the Portfolio Planning application to solicit project requests, but have never gone through the process of formally approving or rejecting the request. We have now wor...
1 Answer
Bill MacKenzie
Last activity on 7/13/2023 3:21:29 PM by Mark Sayers
Approval step 'access denied'
Hello,
We have a request process that uses a workflow to get approval. We ran into a strange issue. In this scenario, there were 4 potential approvers (only 1 required). After the first approver had approved the ticket, the subsequent approve...
We have a request process that uses a workflow to get approval. We ran into a strange issue. In this scenario, there were 4 potential approvers (only 1 required). After the first approver had approved the ticket, the subsequent approve...
1 Answer
Mariah Rible
Last activity on 6/14/2023 1:27:14 PM by Mark Sayers