Reporting on time it takes to approve a request.
I have a customer asking if they can report on the time it takes for one to approve a ticket in TDX. If you look at workflow history in a ticket, it shows a duration for each step. Can we pull the duration into a report? I can't find what I need here so I am not sure if this is even reportable.
Asked by David Mitchell
on Tue 6/13/23 2:28 PM
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Answer (1)
This answer has been marked as the accepted answer
Brittany Renn
Tue 6/13/23 2:38 PM
Hi David,
Unfortunately, there is not a great way to report on the duration a workflow step currently. I'd suggest submitting a Product Idea so that type of feature can be considered in future versions: https://solutions.teamdynamix.com/TDClient/Requests/ServiceDet?ID=2148.
Best,
Brittany Renn
TDX Support
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