Custom ticket Alerts

Hello. I can't seem to find any information regarding custom alerts on tickets. We are hoping to add an alert when the status of a ticket changes. Thanks.

Tags alerts CustomAlerts
Asked by Michael Gonzalez on Thu 6/1/23 10:51 AM
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Answer (1)

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Mark Sayers Thu 6/1/23 1:38 PM Last edited Thu 6/1/23 1:40 PM

Hello Michael,

Unfortunately there isn't an alert option for when a status changes. There *are* alerts for the following that you can enable on a per-ticket-per-user basis (each user does this themselves, you can't set an alert for someone else).

  • All Tasks Complete
  • Ticket is Completed
  • Ticket is Due
  • Ticket is In Process
  • Ticket is Overdue

Does that help?

Sincerely,
Mark Sayers
Sr Support Consultant, CS

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