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Custom ticket Alerts

Hello. I can't seem to find any information regarding custom alerts on tickets. We are hoping to add an alert when the status of a ticket changes. Thanks.
1 Answer
Michael Gonzalez Last activity on 6/1/2023 1:38:50 PM by Mark Sayers

How do I stop a user from receiving Ticket Alerts that is no longer a TD Technician?

How do I stop a previous technician from receiving Ticket Alerts?

If I convert this person from Client to Customer, will this break the Ticket Alerts?
1 Answer
Mark Sayers Last activity on 12/19/2017 1:24:40 PM by Mark Sayers