Difference between ModifiedDate and UpdateCreatedDate?
Some default notification templates include both the UpdateCreatedDate and ModifiedDate variables, while others only include one. What is the difference between the two?
Asked by Theo Kell
on Tue 1/31/23 6:01 PM
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Answer (1)
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Brittany Renn
Wed 2/1/23 8:56 AM
Hi Theo,
The KB article below outlines all of the ticket notification template tags:
The ModifiedDate is the date the Ticket was last modified; i.e. Sat 6/4/22 9:07 AM Central Daylight Time. The UpdateCreatedDate is the date a change to the Ticket was made using the update function on a Ticket, i.e. Mon 6/6/22 9:07 AM Central Daylight Time.
Please let me know if you have further questions!
Best,
Brittany Renn
TDX Support
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