Difference between ModifiedDate and UpdateCreatedDate?

Some default notification templates include both the UpdateCreatedDate and ModifiedDate variables, while others only include one. What is the difference between the two?

Tags variables notification-templates email-notification
Asked by Theo Kell on Tue 1/31/23 6:01 PM
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Answer (1)

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Brittany Renn Wed 2/1/23 8:56 AM

Hi Theo, 

The KB article below outlines all of the ticket notification template tags: 

The ModifiedDate is the date the Ticket was last modified; i.e. Sat 6/4/22 9:07 AM Central Daylight Time. The UpdateCreatedDate is the date a change to the Ticket was made using the update function on a Ticket, i.e. Mon 6/6/22 9:07 AM Central Daylight Time.

Please let me know if you have further questions! 


Brittany Renn

TDX Support 

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