Unable to find resources to add to Workspaces

Hello

I am trying to update the workspaces for the new year, but I am unable to find certain resources that I would like to add to the workspace. The resources are still active and I cant still find them. What could be the reason.

Thanks
 

Asked by Meena Murali on Thu 1/26/23 12:45 PM
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Answer (1)

This answer has been marked as the accepted answer
Brittany Renn Thu 1/26/23 1:00 PM

Hi Meena, 

Do the users have access to the Workspaces application? If not, that could be a reason. Also, this KB article outlines other permissions and security settings required for configuring a workspace for a team: 

Please let me know if you have further questions! 

Best,

Brittany Renn

TDX Support 

No feedback
But this same user was in a different workspace previously, just want to change to a new workspace. - Meena Murali Thu 1/26/23 1:05 PM
Also related situation, I am not able to add a manager to a new workspace I created. That manager is listed in a different workspace, but cant find the resource when I do a search to add to the new workspace. This is a new issue I am seeing. - Meena Murali Thu 1/26/23 1:17 PM
Launched TDx again and its working fine now. Could have been an interim issue. - Meena Murali Thu 1/26/23 1:35 PM
Can you provide an example user that I can take a look at? If you don't want to post that information here, you can also open a Support ticket instead so we can take a further look. To add, when you are on the Members tab of the workspace and go to add members, have you tried selecting the 'Both' option for Employees/Non Employees and then clicking search to see if you get results? - Brittany Renn Thu 1/26/23 1:37 PM