Display options for operational hours in the add ticket task window

In v11.6, operational hours are being displayed when adding a task. We are a small shop (we know our one set of operational hours) and all that does for us is to force people to scroll down to finish entering more important information. Is there a configuration setting available to me to not display the table so we can eliminate the scrolling? (Or less likely, put the info behind a help icon -or- change the order of the fields/attributes -or- change the size of the pop-up window?)

Tags ticket-task operational-hours
Asked by Greg Van De Mark on Wed 12/21/22 9:27 AM
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Answer (1)

This answer has been marked as the accepted answer
Brittany Renn Wed 12/21/22 10:25 AM

Hi Greg, 

Unfortunately, there is not currently a way to edit or remove the operational hours table on a ticket task. I would suggest submitting an Enhancement Request using the 'Submit a Product Idea' button on our Home Page, so that the feature to edit that table may be considered in future versions. 

Please let us know if you have further questions. 

 

Best,

Brittany Renn

TDX Support

1 of 1 users found this helpful.
Done. Service Request #21960580. - Greg Van De Mark Wed 12/21/22 10:45 AM