Questions

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Display options for operational hours in the add ticket task window

In v11.6, operational hours are being displayed when adding a task. We are a small shop (we know our one set of operational hours) and all that does for us is to force people to scroll down to finish entering more important information. Is there ...
1 Answer
Greg Van De Mark Last activity on 12/21/2022 10:25:34 AM by Brittany Renn

Deleting a Task Template or Task from a Ticket

Is there a way to delete a task template that was accidentally assigned to a ticket, or delete individual tasks from a ticket that were not intended to be assigned?
1 Answer
Alexis Guthery Last activity on 3/5/2020 9:39:46 AM by Mark Sayers

Ticket and Task feeds and status

Two questions related to ticket tasks -
1. We currently have several processes where a single ticket has multiple tasks and each task can have extensive comments. I see that task comments are intermingled with ticket comments on the ticket's...
2 Answers
Steve Blackburn Last activity on 12/5/2019 5:06:14 PM by Steve Blackburn

9.4 Enhancement

Per release notes, a permission has been added to ticketing application security roles for restricting ticket task deletion. Trying to make sure I am understanding this change. In the Ticket Security setting, I found a ticket task option - &quo...
1 Answer
Jeffrey Dyer Last activity on 8/29/2016 5:09:51 PM by Mark Sayers

Why do I get tickets where I have completed my task to not show in my tickets list?

I noticed if I'm responsible for a task on a ticket, I'm not primary responsible for, but the ticket that is still in process shows in my ticket report list when I have completed my task.
How exclude a ticket where I completed my task?
3 Answers
Kathy Holman Last activity on 8/5/2019 3:20:33 PM by Brett Harkrader


Report on Task status of a ticket

If you are the primary responsible party of a ticket, and that ticket has multiple tasks, is there a way to report on which task is currently being worked.
ie. ticket to purchase new computer is assigned to a system installation group, and th...
3 Answers
Mike Good Last activity on 5/14/2015 10:15:02 AM by Jason Ehmann