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Display options for operational hours in the add ticket task window
In v11.6, operational hours are being displayed when adding a task. We are a small shop (we know our one set of operational hours) and all that does for us is to force people to scroll down to finish entering more important information. Is there ...
1 Answer
Greg Van De Mark
Last activity on 12/21/2022 10:25:34 AM by Brittany Renn
Deleting a Task Template or Task from a Ticket
Is there a way to delete a task template that was accidentally assigned to a ticket, or delete individual tasks from a ticket that were not intended to be assigned?
1 Answer
Alexis Guthery
Last activity on 3/5/2020 9:39:46 AM by Mark Sayers
Ticket and Task feeds and status
Two questions related to ticket tasks -
1. We currently have several processes where a single ticket has multiple tasks and each task can have extensive comments. I see that task comments are intermingled with ticket comments on the ticket's...
1. We currently have several processes where a single ticket has multiple tasks and each task can have extensive comments. I see that task comments are intermingled with ticket comments on the ticket's...
2 Answers
Steve Blackburn
Last activity on 12/5/2019 5:06:14 PM by Steve Blackburn
9.4 Enhancement
Per release notes, a permission has been added to ticketing application security roles for restricting ticket task deletion. Trying to make sure I am understanding this change. In the Ticket Security setting, I found a ticket task option - &quo...
1 Answer
Jeffrey Dyer
Last activity on 8/29/2016 5:09:51 PM by Mark Sayers
Why do I get tickets where I have completed my task to not show in my tickets list?
I noticed if I'm responsible for a task on a ticket, I'm not primary responsible for, but the ticket that is still in process shows in my ticket report list when I have completed my task.
How exclude a ticket where I completed my task?
How exclude a ticket where I completed my task?
3 Answers
Kathy Holman
Last activity on 8/5/2019 3:20:33 PM by Brett Harkrader
Is it possible to assign a ticket task to more than one person?
3 Answers
Michael Fiszlewicz
Last activity on 10/17/2015 9:58:09 AM by Matt Sayers
Report on Task status of a ticket
If you are the primary responsible party of a ticket, and that ticket has multiple tasks, is there a way to report on which task is currently being worked.
ie. ticket to purchase new computer is assigned to a system installation group, and th...
ie. ticket to purchase new computer is assigned to a system installation group, and th...
3 Answers
Mike Good
Last activity on 5/14/2015 10:15:02 AM by Jason Ehmann