missing public desktop

As a user or an admin (can't remember which), I created a public desktop that I linked to from the TDClient home page. That link is now broken and I'm trying to locate the desktop.

It isn't in Admin → Applications → (client portal) → Users & Roles → Users → (me) → Desktops, so it doesn't seem to have been made by me as a user unless something got deleted on me.

Where would I find it if the admin created it?

Tags desktop public-desktop
Asked by Greg Van De Mark on Tue 10/11/22 1:55 PM
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Answer (1)

This answer has been marked as the accepted answer
Mark Sayers Tue 10/11/22 2:13 PM

Hello Greg,

In order for a desktop to be marked as public, it must first be applied to someone's TDX account as a TDNext desktop. They then have to edit the desktop from their view of TDnext and mark it as Public. I'm not sure if that helps any or not, but you could start I suppose by checking out the accounts of your other org admins to see if their TDX accounts show this desktop as one that is in their Desktops list and is marked public still

Otherwise you may have to re-create the desktop.

Sincerely,
Mark Sayers
Sr Support Consultant

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I think I found the TDNext desktop but the public checkbox is not clickable. How is checking the box blocked? - Greg Van De Mark Tue 10/11/22 2:19 PM
It is blocked from within the TDAdmin interface. That is because you can *only* check that box from your own TDnext > Desktop interface by editing the desktop *there* and marking it as public. I guess this is to prevent an Admin from going and creating a lot of arbitrary desktops and exposing data from the org without having a secondary conscious decision on the user's own TDnext interface to mark it Public. - Mark Sayers Tue 10/11/22 2:33 PM
I think you helped me find out why this link broke all of a sudden. I took advantage of the new way desktops work (version 11.5) where I don't have to redistribute desktops after I make a change to one. I changed that desktop to be a linked one. Can linked desktops (an admin feature) be made public (a user feature)? - Greg Van De Mark Tue 10/11/22 2:40 PM
I do not believe so. Because the linking prevents any user who is given the desktop from further making *any* changes to that desktop in the TDnext > Desktops app view. - Mark Sayers Tue 10/11/22 3:01 PM
If I was going to do this over again, I'd say...

Q: A public desktop link broke after the admin changed the desktop to be a linked desktop. What is going on?

A: Admins can make linked desktops to make their lives easier (no redistribution of desktops after a change is made) but admins cannot make desktops public. In other words, public desktops cannot be linked desktops. So, you'll need to handle public desktops the old way - as non-linked desktops.

Is this correct? - Greg Van De Mark Tue 10/11/22 3:28 PM
Public desktops cannot be Linked desktops, yes. - Mark Sayers Tue 10/11/22 3:37 PM