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Good way to see the tickets all the groups you're in are assigned to?

With our ticketing app, we have tickets be assigned to groups via automation rules. The TDNext users are members of multiple groups, and because the tickets are assigned to groups, of course, the tickets don't show in "Assigned to Me". Is there...
1 Answer
Connor Dugandzic Last activity on 2/22/2024 9:22:37 AM by Brittany Renn

New User needs to access custom content.

I have a user who is new to TDX. There is content that they know exists that they want to add to their desktop by editing the desktop.
But when they click on Edit Desktop, they cannot find the content to add.
I am thinking that this is ...
1 Answer
Mathew Chandler Last activity on 8/18/2023 9:48:07 AM by Brittany Renn

How do users set their default Desktop when they have Linked Desktops?

Hi ,
Are users able to set a Linked Desktop as their Default Desktop? Since they no longer have the Edit button in a linked desktop I'm not sure where they'd do this.
1 Answer
Erin Tramble Last activity on 12/2/2022 9:51:01 AM by Mark Sayers

missing public desktop

As a user or an admin (can't remember which), I created a public desktop that I linked to from the TDClient home page. That link is now broken and I'm trying to locate the desktop.
It isn't in Admin → Applications → (client portal) → Users &a...
1 Answer
Greg Van De Mark Last activity on 10/11/2022 2:13:01 PM by Mark Sayers