Security Roles and Workflows
Hello,
I don't see anything about it in the Security Role notes in TDX, so I probably know the answer. Is there a way to prevent users from running workflows in TDNext but still give them the ability to do other things like edit tickets, assign, etc...?
Thank you
Asked by David Mitchell
on Tue 4/26/22 11:31 AM
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Answers (2)
This answer has been marked as the accepted answer
Mark Sayers
Tue 4/26/22 11:41 AM
Hello David,
There isn't a permission around applying workflows to tickets, so unfortunately if the resource is able to edit tickets, or if they are assigned to the ticket, they'll be able to assign a workflow as long as there are active workflows in that ticket app.
Sincerely,
Mark Sayers
Sr Support Consultant, CS
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David Mitchell
Tue 4/26/22 11:43 AM
That's what I thought, just wanted clarification. Thank you!
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