Can you attach an email using the Email Monitor

Hi folks,

Is there a way to configure an Email Monitor rule so that the email message itself is attached to the created ticket? I understand we can configure the rule to attach an email attachments to the ticket, but we would like to attach the email itself.

Thanks,

Erin

NSCC

Tags email-monitor
Asked by Erin Tramble on Fri 4/22/22 11:32 AM
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Answers (2)

This answer has been marked as the accepted answer
Mark Sayers Fri 4/22/22 11:45 AM

Hello Erin,

Unfortunately there are no configuration options that would allow the email that the monitor is processing into a ticket to be itself added to the ticket as an attachment.

No feedback
Erin Tramble Fri 4/22/22 11:51 AM

Thanks Mark.

No feedback