Asset Application Default Portal

We are in the process of on-boarding our Facilities area and we are looking to add an asset application alongside the ticketing application.  Is there a way to have an Asset application to default to a specific application? 

Tags ticket assset
Asked by Tyler Duncan on Mon 4/18/22 11:29 AM
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Answer (1)

This answer has been marked as the accepted answer
Mark Sayers Mon 4/18/22 3:46 PM

Hello Tyler,

I'm not sure if I'm understanding the question fully. Are you asking if there is a way to force an Asset application to have a certain app ID value? or can you clarify?

Mark Sayers
Sr Support Consultant, CS

1 of 1 users found this helpful.
Sorry for the confusion.
My question is there a way to force a ticketing application to be only associated to a specific asset application?
- Tyler Duncan Mon 4/18/22 4:00 PM
Ticketing apps *aren't* associated directly with any asset apps. If you're referring to the Assets/CIs tab of a ticket, and wondering how it is determined which app you can select Assets/CIs from to associate with a particular ticket: that is entirely based on the current user's access to any Asset/CI apps your system holds. If the current user has access to multiple asset apps, they can select Assets/CIs from any of those apps to associate with a ticket. - Mark Sayers Mon 4/18/22 4:32 PM