Update Locks on Tickets/Tasks
I am a huge fan of being able to see who is viewing/editing/updating a ticket. This feature is great when I remember to look at this. Is there a way to "lock" the ticket during updates, so that no other users can edit/update the ticket? I have had instances of double work occurring and I believe a setting for "locking" a ticket would be effective.
Or is the best practice to use the "My Work" applications to "hide" the ticket from others so then this occurrence is less likely?
Asked by Triston Martin
on Wed 3/23/22 5:41 PM
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Answer (1)
This answer has been marked as the accepted answer
Mark Sayers
Thu 3/24/22 9:51 AM
Hello Triston,
Unfortunately no, this is not currently possible.
It would be a great feature though, you should submit this as an enhancement idea via our service here: Submit a Product Idea
Sincerely,
Mark Sayers
Sr Support Consultant, CS
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