Questions

Hi - Is there a way to update the due dates of tickets in bulk? We were able to due to this our last help desk, but I cannot find a way to do it here. We have almost 100 tickets where we need to push the due date due to business need.
Thank ...

I am a huge fan of being able to see who is viewing/editing/updating a ticket. This feature is great when I remember to look at this. Is there a way to "lock" the ticket during updates, so that no other users can edit/update the ticket? I have ha...