How long does it take to execute a Web Service Step to update ticket Status?

Hi guys,

I know that Web Services Steps are not executed immediately thanks to the documentation. Can you tell me roughly how long a Web Service Step to update a ticket status should take? I'm not sure if there's a monitor job that runs at a set frequency or not.

Thanks,

Erin Tramble

 

Tags web-service-step
Asked by Erin Tramble on Sat 3/19/22 2:30 PM Last edited Sat 3/19/22 2:30 PM
Sign In to leave feedback or contribute an answer

Answer (1)

This answer has been marked as the accepted answer
Bobby Jones Wed 3/23/22 12:38 PM

 Here is how it was explained to me, " Web service steps operate on a system (on the backend) that processes web service methods every ~5 minutes."

I asked a few weeks ago - Web Service call speed

1 of 1 users found this helpful.
Thanks Bobby! I did search before asking this question but didn't see your ask. ¯\_(ツ)_/¯ - Erin Tramble Thu 3/24/22 4:35 PM