Automatically Update Ticket Statuses
Is there a way to automatically update the status a ticket upon the ticket being edited in certain ways?
For example, in the department I work in, when we get a new ticket, it comes into TDX as a "New" ticket. I would like the status of the ticket to switch to "Open" when it assigned to a technician but I haven't been able to figure out a way to make this work. Is there any way to make this happen on the back end in TDA?
Answer (1)
Hello Riley,
There isn't anything in TeamDynamix that allows for a ticket's status to be updated just because it is assigned to someone.
It might be possible via iPaaS, but that is a separately paid add-on to our product that I'm not sure your organization has purchased at this point. If you are interested in learning about it though, let me know and I can contact your Customer Success representative to get in touch with you to provide further information.
Sincerely,
Mark Sayers
Sr Support Consultant, CS