Ticket Tasks

What are the rules for determining whether a ticket task displays on the ticket details in TDNext?  I thought it was until the task was assigned but it also seems to be date aware, too. Do these same rules apply to Maintenance Activity Tasks?

Tags ticket-tasks
Asked by Bobby Jones on Mon 3/7/22 2:44 PM
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Answer (1)

This answer has been marked as the accepted answer
Mark Sayers Mon 3/7/22 3:54 PM

Hello Bobby,

I believe a task will show up as soon as it becomes active. Are you seeing something different?

Also this should be the same for Maintenance Activities.

Sincerely,
Mark Sayers
Sr Support Consultant, CS

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